|
“Why would you waste time changing that? We never had any complaints!” An associate was recently relaying a story to me about how he was trying to improve some of the documentation going to the customer when he was hit with these statements. We’ve all heard this and most of us have probably fallen victim to it [...] Michael Mandel has an interesting article at BusinessWeek where he speculates that part of the blame for the current economic slump can be placed on a failure to innovate over the last decade. This is somewhat shocking at first, given all the hype innovation has received in the business world and the general press. On the [...] |
||
|
Copyright © 2010 BridgeGap Engineering Blog - All Rights Reserved |
||